Traveling abroad is exciting. But nothing kills the mood faster than a flight delay or cancellation. It’s not just annoying—it’s pure chaos. So, what do you do when your flight is cancelled or delayed? Buckle up because SwiftPass has got your back.
First Things First: Understand Why Your Flight Was Cancelled or Delayed
Airlines cancel or delay flights for various reasons. Bad weather, technical issues, staff strikes, or even overbooked flights can mess up your travel plans. So, how do you respond? Start by asking why. Is it something the airline could’ve avoided? Or was it beyond their control? The reason matters because it determines your rights and what the airline owes you.
Scenario 1: You’re Still at the Airport When Your Flight Gets Cancelled
You’re waiting at the airport, coffee in hand, only to hear your flight’s been cancelled. What now? Do the following:
Approach the Airline Desk Immediately
Lines will form fast, so don’t waste time. Head straight to the airline’s customer service desk and demand answers. Ask about alternative flights, compensation, and your rights. Don’t wait for emails or text messages—get the facts face-to-face.
Demand Rebooking or Refunds
If your flight is cancelled due to reasons the airline could control, like operational issues, you can demand rebooking on the next available flight. If that doesn’t work for you, ask for a full refund.
Get Everything in Writing
If the airline offers compensation, get it in writing. Whether it’s a new flight, hotel accommodation, or meal vouchers, you need proof. Snap pictures, save emails, and keep your receipts.
Scenario 2: Your Flight Gets Delayed for Hours
You’ve gone through security, you’re at the gate, and suddenly, your flight gets delayed. Now what?
Know Your Rights
If your delay stretches beyond a certain limit (usually two hours), the airline should provide meals, drinks, and even accommodation if necessary. Demand what’s owed to you.
Keep Tabs on Updates
Don’t rely solely on airport announcements. Check your airline’s website and social media pages for real-time updates.
Use the Delay to Your Advantage
Sometimes delays turn into opportunities. Use your downtime to charge your devices, double-check your travel itinerary, and confirm your accommodation bookings. Make sure everything else on your travel plan is intact.
Scenario 3: You’re Already on Your Connecting Flight
You’ve flown halfway across the world, only to find your connecting flight got cancelled. This can be a nightmare. Here’s what to do:
Speak to Airline Representatives Immediately
Most airports have customer service desks specifically for connecting flight issues. Go there and explain your situation. If your entire trip was booked on one ticket, they’re responsible for getting you to your final destination.
Consider Alternative Routes
If the airline can’t get you on the next available flight, ask about other routes. Be open to switching airlines if needed.
Request Accommodation If Necessary
If you’re stuck overnight, demand hotel accommodations. Keep every single receipt because you may need to claim reimbursement later.
What to Do If the Airline Refuses to Cooperate
If the airline isn’t helping, escalate the issue. Contact the relevant aviation authority or a consumer protection agency. Don’t let them push you around. You paid for a service, and you deserve proper treatment.
How SwiftPass Can Help
SwiftPass makes sure your travel plans stay on track. While we can’t prevent flight delays or cancellations, we can simplify everything else.
From handling your visa application to making sure your travel documents are perfect, we’ve got you covered. That means you have one less thing to worry about when dealing with chaotic travel disruptions.
Get Started with SwiftPass Today
Flight cancellations and delays are inevitable. But how you respond makes all the difference. Stand your ground, know your rights, and always demand what’s rightfully yours.
SwiftPass ensures you’re better prepared for the unexpected. So, the next time your flight gets cancelled or delayed, you’ll know exactly what to do. Contact us today for affordable visa services for Kenyans.